面試官：Interviewer(R)

　　面試者：Interviewee(E)

　　1. R:Tell me aboutyourself ?/Could you introduce yourself in English? 可以用英語介紹一下你自己嗎?

　　E:Good morning sir/madam. It ishonor to meet you here and I reallyappreciate you offer me a chance of interview.

　　Now let meintroduce myself . My name is XXX , XXX is my hometown . I am a honest ,responsible and friendly person. I graduate from XXX Universityin 20xx. My major is hotel management. I had a part-time job in IHG HotelBeijing as a bellboy . I learned much when I got along with customers. So Ilike this kind of field very much and take it as my career.

　　I am proud ofapplying for this job. If you give me aopportunity ,you will see my good performance at work. Finally ,I wish ourhotel becomes the best one among this industry . Thank you for your time.

　　早上好，先生/女士。很榮幸在這里見到你并且我很感激你給我這個面試的機會。

　　現在請讓我介紹一下我自己，我叫XXX，XXX 是我的故鄉。我是一個誠實、負責和好相處的人。我在20xx年從XXX大學畢業。我的專業是酒店管理。在北京洲際飯店做過實習門童。我在與客人相處的過程中學到了很多。所以我喜歡并將它作為我的終身職業。

　　我很榮幸申請這份工作。如果你給我這個機會你將看到我在工作中的良好表現。最后我希望我們酒店成為酒店業界的典范，謝謝。

　　2.R:Tell me youryour birthday? / What is youe date of birth? 你是哪天的生日呢?

　　E:I was born in August 18th ,1987. 我出生于1987年8月18日

　　3.R:How tall areyou?/How much is your weight? 你的身高/體重多少?

　　E:I am 180 centimeters and 70kilogram. 我身高180cm ,體重70千克。

　　4.R:What is yourpersonality?What are you great strength? 你的性格如何?你的優勢是什么?

　　E:I am honest responsible andwarm-hearted. For example , In May 20xx, I organized a travel group to Beijing for mystudents . I was responsible arranging roomsand contact with local guide . By myeffort ,the trip was quite successful. It make me become more confident.

　　我是一個負責和熱心的人。舉個例子，我曾在20xx年八月我的同學組團去北京旅游。我負責安排房間和當地導游溝通。在我的努力下這趟旅游很成功，這令我感到很自信。

　　5.R:What are your three great weakness? 你的三個缺點是什么?

　　E:First I am luck of enough work experiences. Second I need aall-around regular training . Last my skills of services need to improve.

　　But I will learn and adopt tothe new environment in short time.

　　首先我缺少足夠的工作經驗，其次我需要全方位的正規培訓，最后我的服務技巧需要完善。但是我很快的適應新環境的。

　　6.R:What is yourphilosophy(人生觀)?

　　E:(嚴肅狀) I hope to dowhat I like best, enjoying it and benefit from it.

　　我希望我能做我喜歡的，享受其中并從中獲益。

　　7.R:How would youfriends describe you? 你的朋友是這樣描述你的?

　　E:(稍等幾秒表慎重) They will say I am a always ready to help othersand concern about them when they in trouble. 他們會說我是一個隨時幫助別人并在別人陷入困境時關心他人的人。

　　R:Do you think you are introverted or extroverted? 你是外向性格還是內向性格?

　　E:It depends . When I focus on soms projects. I am introverted .BecauseI have to pay attention to it. While when I communicate with my friends. Ialways outgoing.這個要看情況。當我關注與一件事時我是內向的。因為我必須關心與它。然而當我與朋友交流時，我總是外向的。

　　8.R:How do younormally handle criticism? 你是如何面對批評的?

　　E:If it is my mistake, I will accept constructive criticism. But if Iam right . I hope we can discuss it later when we cool off.

　　如果是我的錯，我會接受建設性的批評。但是如果我是對的，我希望我們能在冷靜之后再討論。

　　10.R:How do you handle your failure? 面對失敗你會如何做?

　　E: None of us was born “prefect”. But I must find out why I make such amistake and I will learn lesson from it.我們沒有人生來就是完美的。但是我必須從錯誤中學到為什么會犯錯并吸取教訓。

　　11.R:What amateuractive have you ever taken part in? 你平時有哪些業余活動?

　　E:My hobbies are reading, listing to music ,singing .And my favouritesports are riding bicycle and playing badminton.

　　我喜歡閱讀、聽音樂、唱歌。我喜歡的運動有騎自行車和打羽毛球。

　　12.R:Would you mindintroducing your family ?/ Please say something about your family? 你可以介紹一下你的家庭嗎?

　　E:There are three people in my in my family . My parents both areworkers. My father is work hard everyday. He tell that a good staff should beresponsible for his work on.

　　My mother is a warm-hearted personso that all the people are willing to together with her.

　　I love them very much . I hope to take care ofthem by my own effort.

　　我的家有三個人。我的父母都是工人。我的爸爸每天努力工作，他教導我一個好員工應該對自己的工作高度負責。

　　我的媽媽是一個熱心的人所以很多人都愿意和她在一起。

　　我很愛他們，希望能夠痛過自己的努力照顧他們。

　　13.R:What courses did you studyat school/university? 你在學校學習了哪些課程?

　　E:I studied courses in University including the housekeeping management, food and beverage management . Health and recreation management and so on.

　　學習的課程有客房管理、餐飲管理、康樂管理和其他。

　　14.R:How do you likethe level of your English skills? 你的英語水平怎樣?

　　E: I have got a CET4 certification . I am good at reading and writing .I can communicate with foreigners fluently . At school I have learned hotelenglish ,so I can handle the hotelaffairs in English.

　　我取得了四級證書。可以熟練的閱讀和寫作。我可以和外國客人流利交流。在學校是我學習過酒店英語可以用英語處理酒店事物。

　　15.R:Why do youthink english is very important?為什么你認為英語很重要?

　　E: English is spoken all around the world. If my English is good I cantravel around the world . Meanwhile it is a tool communication with others.

　　英語是通行全世界的，如果我英語好的話就可以走遍全世界。同時這是一種和其他人交流的工具。

　　16:R:How do you like your senior leader who led you directly before? 以前領導你的主管怎么樣?

　　E:My leader helped me a lot . He give me many good suggestions andcorrect my mistakes in time.

　　我的領導幫助了我很多。他給了我很多建議并及時糾正我的錯誤。

　　17.R:How do handleyour conflict with your colleagues in your work? 你如何處理與同事在工作中的矛盾?

　　E:I think we should cool off . Then I tell him what I think in a politeway . And I hope to listening to his or her idea.

　　我認為我們應當冷靜。之后用禮貌的方式告訴我的想法。同時我也希望聽到他的看法。

　　18.R:What do findfrustrating in a work situation? 在工作中讓你感到沮喪的情形時什么樣的?

　　E:If my customers did not satisfy my service or I made a mistake inwork which make me frustrating.

　　我的服務不能讓客人滿意或者我在工作中的錯誤讓我感到沮喪。

　　19.R:Could you listsome difficulties during your work? And how did you conquer them? 在工作中你遇到過哪些困難?你是怎樣克服的?

　　E:Customers often complain the speed of serving is too slow, they hopeus to urge. In such a situation I always apologize first and speed up as fastas I can.

　　客人總是抱怨服務的速度太慢，他們希望我們快一點。在這種情況下我總是表示歉意并盡快加快速度。

　　20.R:What basicprinciple do you apply to your work ? 你選擇應聘這份工作的因素是什么?

　　E:Firstly this job should be what I interested in and Secondly itshould have a huge space of development.

　　首先這份工作我感興趣，還有它有很大的發展空間。

　　21.R:How do you knowthe message that we have this vacancy? 你是如何知道這個職位空缺的?

　　E: I know the information form your website.

　　我從你們的網站得知的。

　　22.R:Why do you wantto work on hotel ?為什么你想在酒店工作?

　　E:Firstly , the hotel industry has a huge space of development in ourcity.

　　Secondly, the hotel staff arerequired to have professional skills and awareness of cooperation . I want topractice myself in hotel industry.

　　Thirdly, my major is hotelmanagement ,I hope to make practical use of the knowledge that I learned inhotel services.

　　第一酒店業在我們的城市有很大的發展空間。第二酒店員工需要專業的技能和合作意識，我希望能夠在酒店業鍛煉自己。第三我的專業是酒店管理，我希望將所學知識運用到酒店服務中去。

　　23.R:Why are youinterested in our hotel ?為什么你對我們酒店感興趣?

　　E:Because we all ,know that our hotel is a International ChainFive-Star Hotel . So I believe that the hotel management level is veryprofessional and it has a bright future.

　　因為眾所周知我們酒店是一家國際五星級連鎖酒店，所以我信任酒店的管理水平會特別專業，相信酒店會有遠大的前景。

　　24.R:If you enterour hotel ,what section would you like to work in?如果你進入我們酒店，你會選擇哪個部門?

　　E: I apply for the Concierge because I want to make face-to-facecommunications with guests so that I can give them my the best services. Inaddition , I hope by my effort I can become a Les chef d`or.

　　我申請在禮賓部工作因為我希望能和客人做面對面的交流以為他們提供最好的服務。另外，我希望通過努力成為一名金鑰匙。

　　25.R:Working inhotel is really hard so can you accept that? 在酒店工作是很累的，你可以接收嗎?

　　E:Yes. I am very health . This is a very good opportunity to practicemyself . I do hope I can get this job . I promise I will work hard and make yousatisfied.

　　可以，我很健康。這是一個很好鍛煉我自己的機會。我發誓我會努力工作讓你滿意的。

　　26.R:If the guestcomplains to you, what do you do?如果客人向你投訴，你會怎么做?

　　E:I should patiently listen to reason that the guests complain about .If it is our problem I would contact the related departments to solve it , andtry my best to make guests feel at satisfied.

　　我會耐心的聽取客人投訴的理由。如果是我們的問題我會聯系有關部門進行解決，盡量的令客人滿意。

　　27.R:Do you thinksmiling is very important when you are working?你認為微笑在工作中重要嗎?

　　E:Smile is a kind of language which can be understand by everyone ,especially in service industry, smile can make the guests feel at home.

　　微笑是能被所有人理解的語言，特別是在服務行業微笑可以令客人感到賓至如歸。

　　28.R:How would youreceive a difficult customers? 你服務過挑剔的客人嗎?

　　E:I will try all my best to meet the requirements of the guests. But ifhe or she demands exceeds, I have to politely to refuse him/her.

　　我會盡我所能滿足客人的要求。但是如果他/她的要求過分的話，我會禮貌的解決他/她。

　　29.R:Can you work onshift?/Can you work overtime?你可以倒班嗎?你可以加班嗎?

　　E:No problem ,I obey the arrangement of the hotel.

　　沒問題，我服從酒店的安排。

　　30.R:If you areemploy by the hotel , what will you do firstly?如果你被酒店錄取了，你首先會怎么做?

　　E:I will be the first to read the employee handbook and accept training.And at the same time I need to make a good relationship with my colleagues.Try all my best to adopt to the new environment and become a qualify staff in ashort time.

　　我會首先閱讀員工手冊并接受培訓。并同時我需要和同事建立良好的關系。盡快在短時間內適應新環境成為合格員工。

　　31.R:What kind oftreatment do you expected?你所希望的待遇是多少?

　　E:I hope my efforts can be the same as what I contribution to the hotel.

　　我希望我的待遇能夠和對酒店的貢獻成正比。

　　32.R:Beside thesalary , what welfare attract your mostly?除了薪酬以外，還有什么福利是最吸引你的?

　　E:I am really interested in the training courses that hotel offers.

　　我感興趣的有酒店提供的培訓課程。

　　33.R:What are thefive plans for yourself in the future?你在未來五年的計劃是怎樣的?

　　E:I hope to show my ability in this field and to become a qualifiedstaff . Perhaps I will have an opportunity to engage a management position.

　　我希望在這一領域展現我的能力成為一個合格員工。或許在將來有機會獲得一個管理崗位。

　　34.R:How long willyou work in our hotel?/ How long would you stay with this hotel? 你將會在我們酒店工作多久呢?

　　E:I will stay as long as I can keep learning and growing in our hotel.

　　只要能在就酒店里持續學習和成長我就一直會留在酒店。

　　35.R:Do you have any question?你還有別的問題嗎?

　　E: That is all .Thank you.

　　就這些了，謝謝你。